Shipping policy
DISPATCH PROMISE
We aim to process and dispatch orders made before 15:00 GMT on the same working day. If your order is made after 15:00, or at a weekend, it will be dispatched the next working day. Please note: during busy period's, delivery estimates can be wrong due to delivery delays and inconsistent working patterns.
Please note: the official cut-off point for our couriers is 15:00, however we now run an extended cut off point of 16:00 for Royal Mail Special Guaranteed 1pm.
DELIVERY SERVICE
United Kingdom
|
Service |
Time (Working Days) |
Price |
|
Royal Mail Tracked 24 – Under 30kg |
Next Day |
£5.99 |
|
Royal Mail Tracked 24 – Over 30kg |
Next Day |
£11.99 |
|
Royal Mail Tracked 48 – Under 30kg |
2-4 |
£3.99 |
|
Royal Mail Tracked 48 – Over 30kg |
2-4 |
£7.99 |
|
Royal Mail Special Guaranteed 1pm |
Next Day Before 1pm |
£12 |
|
Royal Mail 1pm Special Guaranteed Saturday Delivery* |
Saturday |
£18 |
*For delivery on a Saturday, all orders must be placed before 15:00 on a Friday.
International
|
Service |
Time (Working Days) |
Price |
|
Royal Mail International Tracked (Europe) |
4-10 |
£14 |
|
Royal Mail International Tracked (Rest of World) |
4-28 |
£14 |
*International customs can increase shipping time, and delivery may take longer than expected - this is something we have no control over and will not be held responsible for parcels not arriving on time.
*Prices for DPD & DHL will vary depending on destination country.
*Expect customs charges when ordering internationally.
TRACKING DETAILS
Brandedwear send all orders on a tracked service. Once your order has been dispatched, you will receive an email with a tracking number, and you can track your parcel:
Royal Mail Tracking : Click Here
If you do not receive a tracking number please contact us here.
CUSTOMS & DUTIES
Brandedwear cannot be held responsible for customs or duty charged by a destination country outside of the UK. All shipments from Brandedwear will be declared to customs at the correct order value. If you are unsure about customs charges you can contact us here, alternatively you should contact your local customs office for all the relevant information on customs duty.
DELIVERY OPTIONS
Customers will have a variety of options available for their chosen courier. The Royal Mail Tracked 48 service is applicable for a 'safe place' option, ensuring your parcel is delivered to a safe place, e.g. a neighbour. Please note, using this option renders customers responsible for any loss or damage that may occur. Unfortunately, this is not available for customers using Royal Mail Special Guaranteed Before 1pm, DHL or DPD, who require a customer signature for all of their deliveries.